Celecom

Delete your Celecom account

You can ask here without the app. If you have the app, you can also ask in it: Profile, then Settings, then Privacy choices, then Request account deletion.

We send a link to that address. Opening it and pressing Confirm sends the request, so nobody can ask for somebody else.

What is deleted

Your profile and handle, your photos, your Moments, your drafts and cards not yet sent, the people you follow and who follow you, the people you saved, your contact details, your sign-in and every session.

What stays, and why

Cards you already sent stay with the people you sent them to, from "Deleted account", because they are theirs. Payment and refund records, and records of complaints and admin decisions, are kept restricted for the periods in the privacy policy, because the law or a dispute may need them. Database backups expire within 14 days, and a restore applies the deletion again.

How long it takes

The privacy team acknowledges a request within two working days and carries it out by hand. If money is held for you on Celecom, or you own an organisation, that is settled with you first; your profile and occasions are made private while it waits.

No email on your account?

Some accounts from the earlier Celecom app sign in with a phone number and have no email address. Write to hello@celecom.net from any address with your phone number, and we will confirm it is yours before anything happens.